Terms & Conditions

You must be authorized to act for your organization and provide accurate information. You are responsible for all activity under your account and for keeping credentials secure.

You agree not to misuse the Service: no unlawful, infringing, abusive, or fraudulent activity; no attempts to disrupt, reverse-engineer, scrape, overload, or gain unauthorized access; no use that violates third-party rights or applicable law.

Plans, pricing, features, quotas, seat limits, and availability may be introduced, changed, limited, or discontinued at any time at the sole and absolute discretion of the company, with or without notice. Any trial or promotional plan is offered on a fair-usage basis and is not a permanent commitment. We may apply fair-usage limits and may throttle, suspend, or terminate accounts engaging in excessive, abusive, or abnormal usage.

Each plan includes a stated number of users. Additional users, where offered, are charged at the published per-user rate and may be added at any time, billed pro-rata for the remaining period of the then-current term. Plans carry a maximum user limit; once your account exceeds that limit you will be required to move to a higher plan to continue adding users. Customers on an active annual term retain their agreed pricing for the balance of that term; revised pricing applies from the next renewal.

Optional add-on features, modules, integrations, and services are available in addition to your plan and are charged separately at the rates quoted to you. Add-ons are not included in the plan fee, may be introduced, revised, or withdrawn at our discretion, and will be confirmed with you before being activated on your account. Unless agreed otherwise in writing, add-on charges follow the billing cycle of your existing subscription and are subject to the same tax and refund terms as plan fees.

All prices published on our website and in our quotations are exclusive of taxes. Goods and Services Tax (GST) is charged extra at the prevailing statutory rate (currently 18%) and is payable in addition to the plan fee. Any other taxes, levies, duties, or payment-gateway and foreign-exchange charges applicable to your transaction are also payable by you. Prices for international customers may be billed in USD and are likewise exclusive of any local taxes, withholding, or bank charges applicable in your jurisdiction.

The Service is under continuous development. You acknowledge and agree that we may, at our sole and absolute discretion, at any time, and with or without prior notice to you:

• Introduce new plans, features, modules, or add-ons, and set the pricing for them.
• Modify, restrict, limit, suspend, or permanently discontinue any existing feature, module, integration, or part of the Service.
• Change the quotas, usage limits, seat limits, storage limits, or fair-usage thresholds attached to any plan.
• Reallocate any feature from one plan to another — including removing a feature from a lower-priced plan and making it available only on a higher-priced plan, or making a previously included feature available only as a paid add-on.
• Introduce, revise, or withdraw list prices, per-user rates, add-on charges, promotional offers, and discounts.
• Rename, restructure, merge, split, or withdraw any plan entirely.

Where a change would require you to move to a higher plan in order to continue using a feature, we will make the revised plan and its price available to you. Your continued use of the Service after any change described in this section takes effect constitutes your acceptance of that change.

Where a change materially and adversely affects a feature you are actively using and you are within a prepaid term, you may notify us in writing within thirty (30) days of the change taking effect. We will then, at our option, restore comparable functionality, issue a service credit, or permit you to terminate the affected subscription and receive a pro-rata refund of the unused portion of your prepaid term. This is your sole and exclusive remedy in respect of any such change.

OpsDock shall not be liable to you or to any third party for any modification, restriction, discontinuation, reallocation between plans, or price change made in accordance with this section. No feature, roadmap item, timeline, or future capability is guaranteed, and you should not subscribe or renew in reliance on any feature, integration, or capability that is not already available to you at the time of purchase.

Every plan includes a 14-day free trial so that you can evaluate the Service fully before paying anything. Because you are able to test the Service before purchase, subscription fees are non-refundable.

• Fees once paid are non-refundable in whole or in part, including for unused time, downgrades, seats you stop using, or periods in which you did not use the Service.
• You may cancel at any time. Cancellation stops future billing; your access continues until the end of the period you have already paid for.
• Onboarding, implementation, migration, training, and customisation fees are non-refundable once work has commenced.
• Amounts payable to third parties — including messaging and provider charges, payment-gateway fees, and taxes — are not refundable by us.

We will give you reasonable notice before an annual subscription renews. Where we have charged you in error, duplicated a charge, or billed you after a valid cancellation, we will refund that amount. Nothing in this section limits any refund right you may have that cannot be waived under applicable law.

You retain all ownership of the data and content your organization submits to the Service ("Your Content"). We claim no ownership over Your Content.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, and process Your Content solely to the extent necessary to (a) provide, maintain, secure, and support the Service, (b) generate reports, analytics, and AI-driven insights for your own organization, and (c) comply with applicable law. This licence ends when Your Content is deleted, save for aggregated and de-identified data and for copies held in routine backups until overwritten.

We may create aggregated and de-identified data derived from use of the Service. Such data contains no identifiers of you, your organization, or any individual, and cannot reasonably be used to identify any of them. We may use and retain such data without restriction to operate, improve, secure, benchmark, and develop the Service. We do not use Your Content to train machine-learning models that are shared across customers or made available to any third party, and we do not sell Your Content.

The Service allows you to upload personal data about individuals, including your own employees. In respect of that data your organization is the Data Fiduciary (data controller) and we act as a Data Processor, processing it on your instructions in order to provide the Service.

You represent, warrant, and undertake that:

• You have a lawful basis to collect and process the personal data you upload, and have obtained any consent required under applicable law, including the Digital Personal Data Protection Act, 2023.
• You have provided the individuals concerned with any privacy notice required by law, and have informed them that a third-party software provider processes that data on your behalf.
• You will upload only personal data that is necessary and proportionate for the operational purposes for which you use the Service, and will not upload sensitive data beyond that need.
• You will handle requests from those individuals to access, correct, or delete their data, and will not instruct us to process data in any manner that breaches applicable law.
• You will maintain accurate user access records and promptly remove users who leave your organization or no longer require access.

You agree to indemnify and hold OpsDock harmless against any claim, penalty, demand, or proceeding brought by any individual, employee, or regulatory authority arising from your failure to comply with this section. For our part, we process personal data only on your documented instructions and as required to provide the Service or comply with law, and we will assist you, so far as reasonably practicable and at your cost, in responding to requests from individuals or regulators.

Each party may receive non-public information belonging to the other. Each party agrees to keep the other’s confidential information secure, to use it only for the purposes of these Terms, and not to disclose it except to personnel, advisers, and sub-processors bound by equivalent obligations, or where disclosure is required by law or a competent authority.

Your Content is your confidential information. These obligations survive termination of your subscription and of these Terms.

The Service may connect to third-party services and channels (including WhatsApp and other messaging or integration providers). Your use of any third-party service is governed by that third party’s own terms and policies, which apply to you directly. We are not responsible or liable for any third-party service, its availability, data handling, changes, or discontinuation.

You acknowledge that messaging channels, especially unofficial or unapproved WhatsApp connections, may be disconnected, restricted, throttled, or suspended at any time due to Meta’s / WhatsApp’s policies, fair-usage rules, or technical changes, all of which are outside our control. OpsDock shall not be liable or responsible for any disconnection, message failure, data loss, account restriction, downtime, or business impact arising from such events. You are solely responsible for ensuring your use complies with Meta’s and WhatsApp’s policies.

The Service, the underlying software, and all related intellectual property are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms. Ownership of Your Content, and the licence you grant us in respect of it, are dealt with in "Customer Data, Ownership & Licence" above.

Where you send us feedback, suggestions, or feature requests, you grant us an unrestricted right to use them to improve the Service without obligation or compensation to you.

The Service is delivered using leased server infrastructure and third-party providers, including data-centre, network, hosting, messaging, and payment providers. Although we administer our own servers and host customer data on infrastructure located in India (Mumbai region), we do not own the underlying data centres, networks, or provider platforms, and we cannot guarantee their continuity or availability.

We shall not be liable for any failure or delay in performance, downtime, service degradation, data loss, or data corruption arising from events beyond our reasonable control, including:

• Outage, suspension, throttling, rate-limiting, pricing change, policy change, security incident, or discontinuation by any cloud, hosting, database, messaging, AI, or payment provider.
• Failure or interruption of internet connectivity, electricity, or telecommunications networks.
• Cyber-attack, denial-of-service, ransomware, or unauthorised third-party access occurring despite reasonable safeguards.
• Act of God, natural disaster, fire, flood, earthquake, epidemic, or pandemic.
• War, terrorism, riot, civil unrest, strike, or labour dispute.
• Any change in law or regulation, or any order or direction of a government, court, or regulatory authority.

We will make reasonable efforts to restore the Service and to keep you informed during any such event. Where an event of this kind materially prevents delivery of the Service for a prolonged period, we may at our discretion issue a service credit for the affected period, and either party may terminate the affected subscription on written notice.

We take regular backups of production data as part of our infrastructure operations. Backups are a disaster-recovery measure for the platform as a whole and are not a substitute for your own record-keeping.

You remain responsible for maintaining your own copies of business-critical records. The Service provides export functionality and we recommend that you export your data periodically. We do not guarantee recovery of individual records deleted or altered by your own users, and any restoration request, where technically possible at all, may be chargeable.

On termination or expiry, your data remains available for export for thirty (30) days, after which we may permanently delete it. Please see the Privacy Policy for full retention and deletion details.

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant uninterrupted or error-free operation, and may modify, suspend, or discontinue any part of the Service at any time.

Unless a separate written service-level agreement has been signed with you, no uptime commitment applies. Outputs generated by analytics or AI features are provided to assist your decision-making and may contain errors or omissions; you remain responsible for verifying them and for any decision you take, including any employment or disciplinary decision.

To the maximum extent permitted by law, OpsDock and its owners, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to your use of, or inability to use, the Service. In particular, and without limiting the generality of the foregoing, we shall not be liable for:

• Loss of profits, revenue, anticipated savings, goodwill, business, or business opportunity.
• Loss, deletion, or corruption of data, including data deleted or altered by your own users, and including any failure of a restoration request.
• Business interruption, downtime, or any cost of procuring substitute services.
• Failure, restriction, throttling, suspension, or disconnection of any messaging channel, including WhatsApp and Meta-operated services.
• Acts or omissions of your users, or any unauthorised access arising from your failure to secure credentials or to remove departed users.
• Your reliance on any analytics, report, scorecard, or AI-generated output, including any employment, disciplinary, or commercial decision taken on the basis of it.
• Any third-party service or integration, or any event described in "Hosting, Infrastructure & Force Majeure" above.

Our total liability, in aggregate across all claims taken together and not per claim, whether in contract, tort, negligence, statute, or otherwise, shall not exceed the amount you actually paid to us for the Service in the three (3) months preceding the event giving rise to the first such claim, or INR 10,000, whichever is lower. Our liability shall be zero in respect of any trial, promotional, or otherwise unpaid access.

If the limit set out above is held by a court or tribunal of competent jurisdiction to be unenforceable, void, or inapplicable in whole or in part, then in place of that limit our total aggregate liability shall not exceed the total fees you actually paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim. The parties intend each limit in this section to be severable and independently enforceable, so that the failure of one does not affect the others.

No claim may be brought under or in connection with these Terms more than twelve (12) months after the date on which the event giving rise to that claim first occurred. Any claim not brought within that period is irrevocably waived and barred.

You acknowledge that the fees charged for the Service are set on the basis of this allocation of risk, that the limits in this section form an essential basis of the agreement between us, and that we would not provide the Service on these terms without them. Where a separate written agreement signed with you specifies a different limit, that limit applies instead.

Nothing in these Terms excludes or limits any liability which cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, or wilful misconduct, or any liability owed to a statutory or regulatory authority. This section survives termination or expiry of these Terms.

You agree to indemnify, defend, and hold harmless OpsDock and its owners, officers, employees, and affiliates from any claims, damages, liabilities, costs, and expenses (including legal fees) arising from your use of the Service, your violation of these Terms or any law, your Content, or your use of any third-party integration.

We may suspend or terminate access at any time, with or without notice, for any breach of these Terms, suspected misuse, or at our discretion. Upon termination your right to use the Service ceases.

Where we suspend an account for non-payment, we will normally give you notice and a reasonable opportunity to pay before any data is deleted. Where we suspend or terminate for breach, abuse, security risk, or unlawful use, we may do so with immediate effect. Following termination for any reason, your data remains available for export for thirty (30) days before permanent deletion.

You may terminate at any time by cancelling your subscription, as described in "Refunds, Cancellation & Renewal" above.

These Terms are governed by the laws of India. Courts at Bhubaneswar, Odisha shall have exclusive jurisdiction. The parties shall first attempt to resolve disputes amicably; unresolved disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, seated at Bhubaneswar, Odisha, conducted in English.

We may update these Terms at any time. Continued use after changes constitutes acceptance.

If any provision is held unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain in full effect. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service, and supersede any prior discussions or proposals. Where a separate written agreement has been signed between us, that agreement prevails to the extent of any conflict.

[email protected], Aviara Tech, DCB-408, 4th Floor, DLF Cybercity, near Infocity Square, Patia, Bhubaneswar, Odisha 751024.